If you feel that the symptom is still apparent, please wait for the next firmware update TV and remote responsiveness are constantly improved with each firmware update.Perform a Power reset: Un-plug the TV power cord for 60 secs (or 2 minutes for Android TVs) and plug back in Check whether you need a fresh pair of batteriesĮ. Click here to check how to open the battery compartment of TV remote control.ĭ. Remove the batteries, wait 1 min, insert batteries according to polarity (-/+).
Try reducing the distance between the remote and TV setĬ. Remove any obstacles covering the TV’s IR receiverī. If your TV is slow or unresponsive, try a few easy troubleshooting tips:Ī. Contact our service center for more information. Have you sat on your remote by accident, or dropped it on the floor? If there are visible signs of damage, or you can’t interact with your TV using the remote, we suggest getting a replacement. Tip: Learn how to turn captions on or off when watching Internet videos from YouTube You can view the video tutorial that covers general options or skip to the more detailed steps below. If the issue continues, we advise you to choose the most suitable troubleshooting solution based on the symptom(s) described in the table of contents. Then, reinsert the batteries again according to the polarity (-/+). Here’s our 5-point guide to the most common issues and how to solve them.īut before we begin. Our quick recommended solutionīefore trying any of the troubleshooting steps featured in this guide, we recommend that you remove the batteries from the remote for approximately 1 minute. Your remote is the main interface you’ll use with your TV, so make sure it’s working correctly. Remotes simple objects that hold so much power over your TV.
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